INTERN HUB & FAQ

Come ready to meet your team, take notes, and learn how the agency works. Confirm your schedule, communication channels, current projects, and first assignment with your supervisor.

Confirm access to your AMA email or communication channel, shared project folders, calendars, task-management tools, and any approved design, analytics, or publishing platforms used by your team.

Start with the person leading your assignment. Use the VICs page for agency leadership, academic advising, project guidance, or payroll questions.

Interns are required to work in person every Friday from 9:00 a.m. to 4:00 p.m. throughout the Fall 2026 semester. The internship meets at 401 Ashe Street, Johnson City, TN.

Yes. A weekly email briefing will provide an overview of who is working on what and what the team expects to accomplish. Review it before arriving on Friday so you understand the week’s priorities, can prepare any questions or materials, and are ready to begin productive work.

Bring your laptop with you each Friday so you can access the CloudWise platform and complete your assigned work.

Any change to the required Friday schedule must receive advance approval from Dr. Michelle Sullivan and be supported by a documented excused absence. Contact her as early as possible rather than waiting until the day of your shift.

A 30-minute lunch break is required. You may bring your lunch or leave and return after the break.

There is currently no microwave or refrigerator at 401 Ashe Street, so plan your lunch accordingly.

Acknowledge work-related messages during your scheduled hours as promptly as practical. If you need time to find an answer, confirm that you received the message and say when you will follow up.

Tell your project lead as soon as you see the risk. Explain what is complete, what remains, what is blocking you, and what revised timing seems realistic.

Share the brief, the stage of the work, and the specific decision you need help with. Asking “Does this direction support the audience and goal?” produces more useful feedback than “Do you like it?”

Yes. Connect the idea to the project goal, explain your reasoning briefly, and remain open to feedback or a different direction.

Interns are hired at $15 per hour.

Performance reviews occur every 30 days. Use them to discuss accomplishments, challenges, feedback, goals, and opportunities for additional responsibility.

Melissa McKenna is the Payroll Specialist listed on the VICs page. Use that page for her current contact information.

Ask your supervisor before sharing client or internal work. Once approved, describe the challenge, your role, the process, the deliverables, and any measurable result.

Treat unpublished campaigns, client information, internal conversations, passwords, private files, and performance information as confidential unless you receive clear permission to share them.

Keep approved examples of your work, key feedback, outcomes, lessons learned, and a list of skills or tools you used. Never save restricted client materials to a personal account.